Chroma for hue search for bridge8/5/2023 Items received in damaged condition, smashed or modified in any way will void the warranty. Please note that the item must be packaged properly for shipping to avoid damage. Once the item is received we will determine if it can be repaired or needs replacement. We will process a partial refund for the returned postage fee. ![]() If an item fails to work properly within the first 30 days of receipt, please email or call us. Once we receive the returned item, we will provide replacement or refund according to customer's request after an inspection on the returned item.ĭefective Returns on all products within 30 days of receipt: ( if the item is shipped through Auspost E-parcel, please find the E-parcel sticker on the original package and mark " Return to Sender" then drop it to the nearest post office) Once the item is confirmed to be defective, we will arrange a courier pick up and the postage label will be sent out to customer's Email address Send us an email to a description of the issue and clear pictures, ( if a photo is necessary to prove that the item is faulty). 5-15% of the total payment will be deducted from the returned payment for dispatching charge.įor defective item within the warranty period, which is usually 30 days unless otherwise stated the return will be processed under lectory eBay store return procedure: Lectory Pty Ltd is not responsible for the "Buyer Changed Their Mind" return shipping cost, which means, the buyer needs to take care of the return action themselves. The item must not be opened or damaged (We acknowledge the external box may have been opened for visual inspection, but nothing else must be opened or used). Notify us ASAP within 30 days of receiving the item. If, for any reason you are not satisfied with your purchase, please send us an email through we can serve you better.įor customer "Change Their Mind" and wish to return the item they have received: We take great care that each item is correctly described, authentic, not damaged or misrepresented in any way.
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